Frequently Asked Questions

Of all the apps in the world, you’re ready to download ours. 😍 Here are some quick and easy instructions to reward your superb taste!

Find the 60 Seconds in the Shopify app store

1. Navigate to the product page you can select the page from the top list or navigate directly on your storefront preview.

*Note: If you open the Theme Editor from our app onboarding steps, you will be redirected to the Products page immediately.

2. Add the 60 Seconds block, on the left panel, click Add section. In the Apps category, choose 60 Seconds, then click Save.

1. Go to Customize and from dropdown click create a template
2. Enter the name "60-Seconds" and choose Based on "Default Page"
3. Choose "60 Seconds Offer Page"
4. Go to Pages > Click Add a new page and name it: "60 Seconds" (it's important that the name is the same) and choose a template that you just created: "60-seconds".

Yes! Learn more here from Shopify, and learn more here from 60 Seconds.

Absolutely! We recommend using one of Shopify's recommended testing options outlined here.

60 Seconds utilizes Shopify's checkout extension and does not directly integrate with other Shopify apps. As long as other apps are compatible with Shopify's purchase extension functionality, there should be no issue using in conjunction with our app.

Yes! Customers will not have to re-enter their payment or shipping info over again if they already made requests from your shop before.

Yes, definitely you are complete owner of your store and you decide which products to list with 60 Seconds pop-up option. Just click on apps, after that 60 Seconds app and you will be able to see all products from you collection so you can setup discount range.

Yes, same as products.

Our powerful analytics will help us to detect hesitant customer that is not ready to make purchase for the full price, so we will in the right moment give them opportunity to bid for the price of the product.

Via 60 Seconds Shopify app dashboard. You will be able to accept offers from customers both automatically and manually. And as well set everything before receiving requests. Just click on apps, after that 60 Seconds and you will see dashboard with products and requests.

When the brand accepts a request, the customer gets a notification or email with 60 Seconds clock to buy an item.

Yes, but our suggestion is to monitor closely our analytics, we will give our best to give you predictions about your stock so you can save requests and approve them later.

As much as possible, you can keep your customers happy and convert as many hesitant customers as possible. Our goal is to help increase your order value by converting hesitant customers, however, we must always keep the customer in mind and make sure they have a delightful experience.

Yes. The customer can bypass the post-purchase funnel at any time by clicking the option that he is not interested to bid for the product. The customer can also simply close
their browser after completing the initial checkout order.

There are a few reasons why a customer can get a transaction declined message when attempting to accept a 60 seconds offer. The two main reasons are that the payment processor declined the offer, or the bank did. Learn more about failed and incomplete payments here!

Still not, we are working on it.

We take into account your product and variant setting to “continue selling when out of stock”. If this is not enabled and there is no inventory, the offer will not display to your shopper. If only certain offered variants are out of stock, the accept button on your offer will reflect that to avoid any confusion. As well please do manually approvement of the requests of each out of stock items when you have them again in place. Please note, if the product and variants are set to "continue selling when out of stock", offers will continue to display and shoppers will be able to purchase regardless of available inventory.

Yes! We offer a 14-day free trial that you can access through the Shopify app store. Get started with your 14-day trial now!

We deactivate requests upon uninstall but do not reactivate them upon reinstall. You'll have to re-publish 60 seconds option upon reinstall. Free trial days are "paused" upon uninstall. For example, if you have 13 days left when you uninstall, you'll still have 13 trial days when you reinstall.

Yes! Shopify development stores can now install 60 Seconds directly from the Shopify app store to set up and test at no cost.

Absolutely not. You can easily do this yourself using our editor. Check out our video tutorial here! If you need any help we are at your service.

Our app must be installed individually on each of your stores. Each install is a separate instance and does not share app data across Shopify stores.

This is why we have a 14-day trial! If you’re not satisfied with the app, simply uninstall it from your store before your trial ends and you won't be charged. You can also always reach out to us for support or to leave feedback at [email protected]

Not currently.

Yes, Shopify Payments is fully supported! 60 Seconds offers will be displayed to all customers who use any direct third party credit card processor that’s supported by Shopify Checkout.